http://www.afterapple.com/adam-knight/blog/2006/05/applecared-my-life-inside-apple-and-applecare A blog post of a guy's reflections about working in Apple's support division.
http://www.afterapple.com/adam-knight/blog/2006/05/applecared-my-life-inside-apple-and-applecare A blog post of a guy's reflections about working in Apple's support division.